Submit a request

This will help identify the communications between us

Give as much information as you can

Tell us the first and last name of the person on the policy it happened to.

This policy number appears on your confirmation email, text message and certificate of insurance.

This is the plan your purchased for your policy

Optional cover or packs you purchased on your policy

This may be the date you purchased your policy or the date you selected for the policy to start.

The date you were scheduled to depart from your country of residence

Enter the date your holiday was scheduled to end

The date you became aware of the loss or potential loss

What was the excess on your policy (eg. $100)

Please tell us the province and town (e.g. NSW, Sydney)?

Enter your bank account number here in this format 123-456-123456789

If you paid in a foreign currency

Add file or drop files here